Frequently asked questions
Scalar Light FAQ
Have a question? Start here. Find straightforward answers about photographs, remote sessions, program options and getting started.
Whether you are new to Scalar Light or already taking part, these FAQs explain the service and the ideas behind it so you can make an informed choice.
Contact our teamThe basics
Scalar Light FAQ: getting started
New to Scalar Light? These answers explain what the service involves before you explore photographs, programs and session details.
What is Scalar Light?
Scalar Light® is a non-medical, photograph-based wellness service developed around Tom Paladino's theories and spiritual beliefs. Participants submit a photograph for use in remote sessions with custom-built instruments.
The service is offered for personal and spiritual exploration. It does not provide medical diagnosis or treatment, and participation does not come with a promise of health benefits.
What does a remote session involve?
Your submitted photograph is used in the session process. You do not attend an appointment in person or join a video call.
Tom described photographs as having a “scalar light signature” and believed they maintain a non-physical informational relationship with the person they represent. This concept is part of Tom's theoretical and spiritual framework and is not an established scientific mechanism.
Can I receive Scalar Light sessions in person?
No. The Scalar Light programs offered through this website use photographs remotely. There is no in-person session to book or location you need to visit.
If you need help understanding the registration or photograph process, contact our support team.
Who developed Scalar Light?
Tom Paladino developed the Scalar Light service and the custom-built instruments used in its sessions. His work combined his ideas about scalar light with his Christian faith.
Tom was not a medical professional. His explanations should be understood as his theories and beliefs, rather than medical advice.
Taking part
Programs and sessions
Find practical answers about choosing a program, session scheduling and registering yourself or a group.
How do I choose a Scalar Light program?
The main options are the foundational Divine Intelligence program, individual Specialty Programs and Bundles that combine programs. Choose according to the themes you want to explore and your budget.
Review the product page for the included programs, duration, participant options, price and billing terms before purchasing. Compare the Scalar Light programs.
When do my sessions start?
Your photograph needs to be submitted and accepted before it can be included in sessions. Follow the instructions in your registration and photo-confirmation emails.
If your photograph has been accepted but you are unsure of the start date, contact support so the team can check your registration.
How often are sessions scheduled?
Sessions are scheduled daily, seven days a week, during the active program period. The components included depend on the program you select.
You do not need to attend a live appointment. Check your program details and confirmation messages for information about your registration.
Do I need special equipment or preparation?
No special device, download or equipment is required. After completing registration and submitting the required photograph, you can continue your normal routine.
There is no live call to join or appointment to attend. You do not need to set aside a particular time for participation.
Will I feel anything during a session?
There is no particular sensation you should expect. You may notice something, or you may notice nothing. Neither response proves that a physical effect has occurred.
Personal impressions are subjective and should not be used to judge your health or make decisions about medical care.
Is one month enough, or should I continue longer?
There is no single participation period that's right for everyone. You can choose one month to explore a program or select a longer option based on your interest, preferences and budget. Individual experiences vary, and a longer participation period does not guarantee a particular outcome.
How do I register a couple or group?
Choose a product option that covers the intended number of participants, then follow the registration instructions for their names and photographs. Make sure each person has agreed to participate.
Participant options vary by product. If the size of your group is not listed, ask support about available options before purchasing.
Your photograph
Photographs and permission
Find out which photograph to use, how to submit it and what to check when registering someone else.
What kind of photograph should I submit?
For a FREE trial, submit a photograph showing your face.
Choose a clear photograph that makes it easy for the team to identify the intended participant. Follow any additional instructions shown in your account or registration email.
Can I use an older photograph?
Yes. The photograph does not need to be recent. If you are unsure whether a particular image is suitable, ask the support team before submitting it.
Can I change my photograph?
Yes. The photograph you initially submit is used for the first four months of participation. After the initial four months, you may update your photograph at any time.
How do I upload my photograph?
Follow the upload instructions provided during registration or in your confirmation email. The process uses your customer account to collect the photograph for your program.
Look out for the message confirming that your photograph has been accepted. If you cannot find the instructions or confirmation, check your spam folder and contact support if you still need help.
Can I submit individual photographs or a group photograph?
Either individual photographs or a group photograph can be used. Choose a program option covering the number of people you intend to register, and make sure each participant is clearly identified.
Everyone included must know about the registration and agree to take part. If your photograph includes someone who is not participating, use a different image or ask support how to submit it correctly.
Do I need permission to submit someone else’s photograph?
Yes. Ask for the person’s explicit permission before registering them or uploading their photograph. Having a copy of someone’s photo does not mean they have agreed to participate.
A parent or legal guardian may register a child. If an adult cannot give consent, contact support to clarify the requirements and your authority to act on their behalf before submitting their photograph.
Why does Scalar Light use photographs?
Photographs are part of the session method developed by Tom Paladino. He described them using terms such as “scalar light signature” and “bi-location” within his theoretical and spiritual framework.
These terms explain his beliefs about the process. They do not establish that a photograph provides a scientifically verified connection to a person’s body, reveals their health or enables medical treatment.
Can I receive Scalar Light sessions in person?
No. The Scalar Light programs offered through this website use photographs remotely. There is no in-person session to book or location you need to visit, and you do not need to be online.
Understanding the language
Program names and terminology
Some terms in Scalar Light materials come from Tom’s theories or spiritual beliefs. Here is how to read them without confusing a program theme with a medical claim.
How should I understand Scalar Light program names?
Program names and descriptions reflect topics within Tom Paladino’s theories and spiritual framework. A reference to a nutrient, hormone or bodily process identifies the theme of a program; it does not establish a biological effect.
Choose a program for personal exploration, rather than as a way to diagnose or manage a health condition.
What does “Pathogenic Cleanse” mean?
Pathogenic Cleanse is the established name of one of Tom Paladino's foundational Scalar Light protocols and is part of the Divine Intelligence Program. The name reflects terminology within Tom's theoretical framework and should not be interpreted as a medical cleanse, detoxification procedure, or treatment for infection or disease.
Does “Nutrient Boost” mean the sessions supply nutrients?
No. Nutrient Boost is the established name of one of Tom Paladino's foundational Scalar Light protocols. No physical food, vitamins, minerals, supplements or nutrients are provided through the program.
What does “Chakra Balance” mean?
Chakra Balance is one of Tom Paladino's foundational Scalar Light protocols and is inspired by the spiritual tradition of the seven chakras. Within Scalar Light, it represents a spiritual theme rather than a medical procedure or measurable change to the body.
Before and after checkout
Registration and purchases
Check who can register, where to find purchase details and how to get help with an order.
How old do I need to be to register?
You must be at least 18 years old to register for or purchase a Scalar Light program yourself. A parent or legal guardian may register a child under 18.
When registering another adult, obtain their explicit permission first. If they cannot give consent, contact support to clarify the requirements before submitting their photograph.
Can I purchase in a different currency?
Use the currency options currently offered by the store. Check the currency shown with the price and review the order total before completing payment.
If you are unsure which currency will be charged, ask support before purchasing.
Where can I check the price and billing terms?
Review the product page and checkout for the current price, program duration and whether your selection involves recurring payments. Check these details before placing your order.
If you have a question about an existing subscription, renewal or cancellation, contact support with your order number or the email address used to register. You do not need to send medical information.
Who can help with my registration or order?
The Scalar Light support team can help with account access, photograph uploads, program options and order questions.
Use the contact page or email support@scalarlight.com. Include a brief description of the issue and, when relevant, your order number so the team can locate your registration.
Clear boundaries
Health questions
Scalar Light is a non-medical service. Here is what that means when considering your health, treatment and personal information.
Can Scalar Light diagnose a health condition?
No. Scalar Light does not provide medical examinations, diagnostic testing or an assessment of your health. A photograph used in a session is not a medical test.
Terms such as “scalar light signature” do not mean that the service can identify disease, detect a deficiency or assess your physical or mental health.
Can Scalar Light treat an illness or relieve symptoms?
Scalar Light is not offered as a treatment for illness, pain or other symptoms. Its programs are for personal and spiritual exploration, with no promised medical or physiological outcome.
Do not use a program as a reason to delay an assessment, stop treatment or avoid care from a qualified healthcare professional.
Should I change my medication or healthcare routine?
No. Do not change prescribed medication or a treatment plan because you have enrolled in Scalar Light. Decisions about your healthcare should be made with your qualified healthcare professional.
Participation does not establish that Scalar Light improves, complements or affects the results of any medical or therapeutic treatment.
What should I do if I experience new or worsening symptoms while participating?
Scalar Light is a non-medical wellness service and should not be used to evaluate symptoms. If you experience new, persistent or worsening symptoms, contact an appropriate healthcare professional rather than assuming they are related to your Scalar Light participation.
Do I need to send my medical history or test results?
No. Your medical history, diagnosis and laboratory results are not required for Scalar Light sessions. Please do not include sensitive medical details with your photograph or in a routine support request.
The support team can help with registration, photographs and program administration. Medical questions and the interpretation of test results belong with a qualified healthcare professional.
Beliefs, experiences and evidence
Theories and scientific evidence
Understanding the difference between a spiritual explanation, a personal experience and scientific evidence helps you make an informed choice.
Are Tom Paladino’s explanations established scientific facts?
No. References to a “scalar light dimension,” “scalar light signatures” and photograph-based connections describe Tom’s theoretical and spiritual framework. They should not be presented as established explanations of how the human body works.
Scientific language in a program description does not, by itself, demonstrate that the service produces a physical or medical effect.
Are there peer-reviewed studies demonstrating medical benefits from these sessions?
This website does not provide peer-reviewed clinical studies establishing medical benefits from the photograph-based Scalar Light service offered here.
The service should therefore not be described as scientifically proven to diagnose, treat, cure or prevent disease. Research about light or physics in general does not establish the effectiveness of these particular sessions.
Do testimonials prove that Scalar Light works?
No. Testimonials describe individual opinions and reported experiences. They do not establish what caused a change, what another person can expect or whether a program is medically effective.
A positive account can be meaningful to the person sharing it without being clinical evidence. Testimonials should not be used as a basis for changing medication or delaying healthcare.
Can a laboratory report or PCR result prove a session had an effect?
A medical test result does not, on its own, establish that Scalar Light caused a change. Even results collected before and after participation cannot by themselves separate a session’s effect from other possible explanations.
Test results should be interpreted by a qualified healthcare professional. Customer-submitted reports are not a substitute for controlled research.
What does “Divine Intelligence” mean in Scalar Light materials?
Tom used “Divine Intelligence” to express his belief in God and the spiritual ideas behind his work. It is also the name of the foundational Scalar Light program.
This is a faith-based explanation, not a scientific measurement or a medical finding. You can consider it according to your own beliefs without treating it as proof of a health effect.
We are here to help
Still have a question?
Use the form below to ask about photographs, registration, programs or an existing order. You can also email our support team directly.
To help us answer: Briefly explain your question and include your order number if relevant. Please leave out medical histories, test results and other sensitive health information. Our team provides service support, not medical advice.